Learn How To Contact Etsy Support

How To Contact Etsy Support

Etsy is the ultimate paradise for crafters and customers. However, sometimes it becomes difficult to connect with Etsy customers. And that’s when buyers and sellers wonder, “How to contact etsy support?

In fact, 377.4 million people try to contact Etsy every month. However, most of them complain that trying to contact Etsy is a difficult task.

Hence, at this point, everyone must know how to get in touch with Etsy effortlessly. So, today I’ve brought you 5 effective ways to contact Etsy and get rid of your woes.

How to Contact Etsy Support: 5 Simple Steps

There’re various ways of contacting Etsy. Whether you’re a buyer or a seller, you can contact them via phone calls, emails, or chat. And there’s good news, Etsy Customer support is available 24/7.

Thus, you don’t have to worry about timings. However, you must have an Etsy account to contact customer care. Now without any further ado, let’s get to business and learn how to contact etsy support.

1. Sign-in to Etsy

First, sign in to your Etsy account and go to their Help Center if you’re on your computer. However, if you’re on your phone, tap the “You” icon, and you’ll find “Help” from the drop-down list.

Next, you’ll find two options, Buying and Selling on Etsy. If you’re a seller and wondering, “How to contact Etsy as a seller?” tap on “Selling on Etsy.”

2. Select The Best Option

Once you select your profile on the application, you must select the best option that matches your problem. Furthermore, you’ll see a subcategory of the problems you want to connect with Etsy.

After selecting an option that best matches your problem, keep selecting until you reach the “I Still Need Help” option. And once you click that option, you’ll reach Etsy Support Email or Chat option.

Please Note:If you’re a buyer, you’ll see options like “Shopping and Checking Out.” And if you’re a seller, you’ll see options like “Bills and Finances.”

3. Email or Chat With Their Team [H3]

If you want to mail them, pick their Email option, and you’ll see an online form. You must fill it out and hit “Send.” That’s it, your query will be placed, and their support team will revert within 24 hours.

However, if you want to reach Etsy support chat, select the “Chat With Us” button. You’ll see a message box and a “Start Chat” button there. You must fill the message box with your query and hit the Start Chat button. And voila, someone from Etsy’s support team will contact you and resolve your issue.

4. Call their Support Team [H3]

If you want to call the Etsy team, you’ll receive contact information for the following regions:

  • North America: 1-844-935-3879
  • The United Kingdom: 44-800-011-9700
  • Australia: 61-1800-531-536

Please Note: Long Distance Charges may apply for some regions.

Apart from North America, the UK, and Australia, Etsy’s calling services aren’t available anywhere else. Hence, if you live in any other region, it’s better to contact them through Chat or Email.

5. Via Social Media

Social media is also a great way of connecting with Etsy. If you didn’t know, Etsy is available on Instagram, Twitter, and Facebook. So, if you don’t want to contact Etsy by email, call or chat, you can try this option.

However, you must know that Etsy’s Customer Service Twitter Accountdoes not work. So, it’s better to DM or tweet them on their homepage.

Please note: Etsy’s Twitter homepage has complaints about shoddy service. But customers have yet to receive a response. And even when the support team replies, they ask the users to DM them.


What are Etsy Customer Service Hours?

Etsy is open 24/7. So, if you want to contact them with your problem at 2 in the morning, you can. However, if you email them, expect a reply only after 24 hours. Hence, it’s better to chat with their customer support team if you have an urgency.

Can I Chat with Etsy Support Whenever I want?

Every hour is an Etsy live chat hour. So, you can chat with them whenever you want. You can either chat with them on their official website or DM them on their Twitter. However, chatting with them on their official website is better than DMing them on their socials.

Where Can I Find Etsy’s Contact Number?

Here’s Etsy’s contact number:

  • North America: 1-844-935-3879
  • Australia: 61-1800-531-536
  • The United Kingdom: 44-800-011-9700

Apart from these three, Etsy doesn’t have a calling facility for other regions. Moreover, Long distance calling charges may also apply for some regions. So, it’s better to contact Etsy via email or chat.

What Can I Do If I Have A Problem With My Order?

If you have trouble with your order, you can:

  • Request to cancel your order
  • Check your order status and make changes to your order
  • Change or update your shipping address
  • Request an exchange, return, or refund
  • Open a case from your account about the order if none of the above suggestions work for you.

How to contact etsy support? A Conclusion

Millions of account holders try to connect with Etsy every day. And while some have complaints about their customer service, most are highly satisfied with their service”. All you have to do is, have a little patience and wait for their reply.

So, instead of worrying about how to contact etsy support, read these 5 steps and resolve your issues like a pro. Best of Luck!